Refund Policy

Last updated: 9 November 2026

Simple version: try it free first, cancel any time, and if you're charged and change your mind within 14 days, we'll refund you in full.

Free trial

New subscribers get a 7-day free trial. Cancel before it ends and you won't be charged anything.

14-day money-back guarantee

If you're charged for a new subscription, or for a yearly renewal, and you change your mind, email support@theexecutionlog.com within 14 days of the payment. We'll cancel your plan and refund that payment in full.

This includes your legal right to cancel a new contract within 14 days under the Consumer Contracts Regulations. We don't deduct anything for the days you've used.

After 14 days

You can cancel any time from Settings → Subscription & billing. Your plan stays active until the end of the period you've paid for and won't renew. We don't give partial refunds for unused time, except:

• if we've charged you by mistake, for example twice;
• if the service had a serious problem we couldn't fix within a reasonable time;
• if we significantly reduced what your plan includes, or raised the price, and you cancelled because of it;
• anywhere else the law gives you a right to one.

Monthly renewals

Monthly renewals aren't covered by the 14-day guarantee, but if you forgot to cancel and haven't used the service since the renewal, email us within 7 days and we'll usually refund it.

How refunds are paid

Refunds go back to the card you paid with, usually within 5 to 10 working days, depending on your bank.

Upgrades and downgrades

Upgrades are charged straight away for the rest of your current period. Downgrades take effect at your next renewal, so there's nothing to refund. Full details are in our terms.

Questions

Email support@theexecutionlog.com with the email address on your account. We'll get back to you within 2 working days.